By placing an order on our site you automatically agree to the following terms and conditions:

Once an order is placed, If you need to cancel your order for any reason, we cannot guarantee that we will be able to cancel your order before your bicycle is shipped from the warehouse. If we are unable to cancel your shipment, you will need to follow the warranty and returns policy for your bike's brand after delivery of your product. Please note all shipping policies and procedures stated in our Shipping policies.

Please note that each bicycle brand we offer on ElectricByke.com comes with its own specific warranty & refund policy. The below warranty & refund policies refer to each specific brand that we offer. Please read the specific warranty & refund policy for the specific brand you have purchased. Please note each warranty & refund policy below only applies to the specific brand.

<< Click on brands below to go to your brand’s warranty/return policy >>

AmericanElectric

Anywhere Bikes

Aostirmotor

Bikonit

Custom-Ebike

Emojo

Ecotric

Eunorau

EWheels

Freego

Micargi

MTNBEX

Nakto

PoCampo

X-Treme

Greenbike

JupiterBike

Qualisports

QuietKat

Revibikes

Revolve

ShredLights

TigrLock

Tracer

Wildsyde

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ECOTRIC WARRANTY & RETURN POLICY (updated as of 3/12/2020)

Ecotric Bike Warranty

To make a warranty claim always keep handy the vehicle model, date of purchase, vehicle serial number as well as the order number on our website.

Every ECOTRIC electric bicycle on our website comes with an 18 months warranty against manufacturing defects in materials or workmanship on its frame, battery, motor, controller, and display.

This warranty applies only to the original registered owner of the ECOTRIC bicycle and is not transferable.

This limited warranty does not apply to normal wear and tear, malfunctions, or failures due to abuse, neglect, improper repair, improper maintenance, alteration, modification, damage or failure due to accident or other improper use, installation of third party components, parts, or accessories, or any products that have been modified from manufacturer’s specifications.The battery warranty does not include damage from power surges, use of improper charger, improper maintenance or other such misuse, normal wear or water damage.

It is important that you register your new bicycle within 30 days after purchase in order to activate the warranty and provide a record of the serial number of your bike.

TO ACTIVATE YOUR NEW ECOTRIC ELECTRIC BICYCLE WARRANTY, PLEASE REGISTER YOUR BIKE HERE.

TERMS AND CONDITIONS OF THE WARRANTY

For your reference, please refer to below comprehensive warranty:

1. Frame – are warranted to be free from defects in material or workmanship for entire life. Paint finish is considered consumable and is not part of the warranty.
2. Display, Controller and Motor Assembly – are warranted to be free from defects in material or workmanship for a period of 18 months from purchase.
3. Original Batteries – are warranted to be free from defects in material or workmanship for a period of 18 months from the date of purchase as follows: full replacement during the first 12 months, while replacements needed during months 13-24 are prorated as per this schedule.

The battery is sealed and cannot be opened or fixed. The battery should not have a percentage of nominal charge retention of 60% or less. Misuse of the battery, negligence or attempt to open or repair it will void the warranty.
4. General: The bicycle is backed up by a 18 months main warranty, certain components listed on this chart or consumables may be subject to a different period of coverage or not included in this warranty.

5. Consumables: Components subject to wear are not covered by the warranty: Tires, inner tubes, brake lines, brake pads, basket, wheel lining tape, light bulbs, LEDS, fuses, etc.

Exclusions: The other parts are Normal wear parts which are excluded from this warranty.
If any parts happen to be damaged during shipping, please contact us immediately after shipment arrival. ECOTRIC will send a replacement part at our expense and will work with you to fix the issue.
Please note that for warranty issues,the customer is responsible for the cost of labor to install warrantied components, however, we will cover the Shipping costs of warranty parts.

If the warranty is void for any reason the customer shall bear any repair or replacement costs resulting from vehicle misuse, negligence or abuse.
Always follow care and preventive maintenance procedures.
Always keep receipts from any services performed to the vehicle by an authorized distributor or service center.
The warranty will be voided by any of the following circumstances:

1. Failure to follow all directions or recommendations listed in the user manual.
2. Cycling collision, accident or vehicle damage caused by careless parking 
3. Acts in violation of laws 
4. Never registered your ebike
5. DIY repairs on electronics
6. Abusive use the bicycle in off-road terrain, mud, snow, water, sand, gravel and water
7. If the bicycle is used as rental unit 
8. Damages caused by natural disasters such as earthquakes, lightning, fire, flooding and other hazards .
9. Rust and/or paint fading caused to heavy exposure to rain, hail, snow or direct sunlight for prolonged periods of time.
10. Overloading beyond recommended capacity .
11. Damages caused by nails, needles, broken glass , debris , sharp rocks or other foreign objects .
12. If the bicycle is used but not limited to stunts, jumping from ramps, stairs or elevated ramps.
13. If vehicle is used in competitions or racing.
14. If vehicle has been modified for any purposes on the motor, electrical system, suspension frame, and battery.
15. Use of other components not approved by the manufacturer.
16. Damages resulted from improper care and handling.

Due to the nature of the product some components must be exclusive from the manufacturer such as but not limited to the battery, motor, main gauge cluster, controllers, Led headlights, brake drums or disc rotors and pads etc. Other components such as tires, tubes, saddle, racks, baskets may be used from market-ready or compatible products previous approval from the retailer or manufacturer.
For any questions about your warranty or to make any claims please contact ECOTRIC bikes at:

Email: service@ecotric.com
Address: Unit D/E, 7307 Edgewater Drive, Oakland,CA 94621

Ecotric bike Return Policy
Ecotric Electric Bicycle Return Policy allows you to return or exchange your electric bicycle once within 30 days from the date of receipt for a refund or exchange. Please consult the warranty terms for deeper information on when a return is applicable. Please note that we do not accept the return of the spare parts or accessories (except battery).
Please request a Return and Exchange Authorization. (contact ECOTRIC Support for a return label at service@ecotric.com ). Once the Return and Exchange Authorization is issued, we will email you a return label. You must print the return label and paste it on the carton when shipping back returned electric bike.
Ship-back charge:
a. If the unit was purchased under a free-shipping promotion there will not be refund for shipping fees however, the customer will bear the 20% restocking fee of original price if the return is unrelated to quality, damages or wrong item but merely for a personal and discretional last-minute decision from the buyer.
b. If the return is accepted, Ecotric will issue a pre-paid shipping slip to you by email. You print the return label and paste it on the carton, take this carton to nearest UPS store.(If you need the pick up service, please tell us and we will arrange a return label with the pick up fee for you, but you need to pay this pick up fee.)
The returned unit must be in like-new condition, include all original packaging , accessories and documentation, any missing components may be deducted from the total refund . Any shipping damage during the ship-back may incur in a deduction from the total refund.
Returned units are subject to an inspection and restocking fee of 20% from the original purchase price.
The refund will be issued in an average time frame of 2 -3 weeks after we receive, inspect and process the returned unit.

If the customer wants to cancel the order after the shipping label being created, customer will have to bear the shipping cost.

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EMOJO BIKES WARRANTY

Returns are only allowed within 30 days of receiving the purchased vehicle and only if the manufacturer fails to solve any mechanical or technical problem related to manufacturing defect or severe shipping damages.
If the return claim is valid the customer will receive a refund for the amount of the purchase price minus a repacking and restocking fee of 20%.
For a claim related to shipping damages you must present pictures of the damaged product at the time of the delivery. Please request a Return Merchandise Authorization. (Contact customer support for a RMA form).
Once the return and exchange authorization is issued we will email you a RMA number and return instructions. You must have the RMA number when shipping back the returned unit.

To make a warranty claim always keep handy the vehicle model, date of purchase, vehicle serial number as well as information from the retailer where you purchased the vehicle from.

The warranty is limited to the terms listed below:

• Frame, Suspension, Motor: 1 year for parts. 3 months for labor.
• Controller, Charger: 1 year for parts.
• Battery: Warranty on the battery starts the date of purchase of the vehicle as new. The battery is sealed and cannot be opened or fixed. The battery should not have a percentage of nominal charge retention of 60% or less. Misuse of the battery, negligence or attempt to open or repair it will void the warranty.
• General: The bicycle is backed up by a 1-year main warranty, certain components listed on this chart or consumables may be subject to a different period of coverage or not included in this warranty.
• Consumables: Components subject to wear are not covered by the warranty: Tires, inner tubes, brake lines, brake pads, basket, wheel lining tape, light bulbs, LEDS, fuses, etc.

If the warranty is void for any reason the customer shall bear any repair or replacement costs resulting from vehicle misuse, negligence or abuse.
Always follow care and preventive maintenance procedures.
Always keep receipts from any services performed to the vehicle by an authorized distributor or service center.

The warranty will be voided by any of the following circumstances:

1. Failure to follow all directions or recommendations listed in the user manual.
2. Cycling collision, accident or vehicle damage caused by careless parking 
3. Acts in violation of laws 
4. Never registered your ebike
5. DIY repairs on electronics
6. Abusive use the bicycle in off-road terrain, mud, snow, water, sand, gravel and water
7. If the bicycle is used as rental unit 
8. Damages caused by natural disasters such as earthquakes, lightning, fire, flooding and other hazards .
9. Rust and/or paint fading caused to heavy exposure to rain, hail, snow or direct sunlight for prolonged periods of time.
10. Overloading beyond recommended capacity .
11. Damages caused by nails, needles, broken glass , debris , sharp rocks or other foreign objects .
12. If the bicycle is used but not limited to stunts, jumping from ramps, stairs or elevated ramps.
13. If vehicle is used in competitions or racing.
14. If vehicle has been modified for any purposes on the motor, electrical system, suspension frame, and battery.
15. Use of other components not approved by the manufacturer.
16. Damages resulted from improper care and handling.

Due to the nature of the product some components must be exclusive from the manufacturer such as but not limited to the battery, motor, main gauge cluster, controllers, Led headlights, brake drums or disc rotors and pads etc. Other components such as tires, tubes, saddle, racks, baskets may be used from market-ready or compatible products previous approval from the retailer or manufacturer.

For any questions about your warranty or to make any claims please contact EMOJO bikes at:

Phone: 949.878.1518
Email: info@emojobike.com or support@emojobike.com
Address: 15375 Barranca Pwky. Suite F108, Irvine, CA 92618 USA

EMOJO Bike Return Policy

1. Emojo Electric Bicycle Return Policy allows you to return your electric bicycle within 7 days from the date of delivery for a refund or exchange. Please consult the warranty terms for deeper information on when a return is applicable.
2. Please request a Return and Exchange Authorization. (contact EMOJO Support for a REA form at info@emojobike.com ). Once the Return and Exchange Authorization is issued, we will email you an RAM number and return instructions. You must have the RAM number when shipping back returned electric bike.
3. Ship-back charge:

1. If the unit was purchased under a free-shipping promotion there will not be refund for shipping fees however, the customer will bear the ship back expenses if the return is unrelated to quality, damages or wrong item but merely for a personal and discretional last-minute decision from the buyer.
2. If the return is accepted, Emojo will issue a pre paid shipping slip and schedule a pick up date, the shipping fees result of the return will be deducted from your total refund. 

1. The returned unit must be in like-new condition, include all original packaging , accessories and documentation, any missing components may be deducted from the total refund . Any shipping damage during the ship-back may incur in a deduction from the total refund. 
2. Returned units are subject to a 20% inspection and restocking fee from the original purchase price.

• Refund will be issued in an average time frame of 2 -3 weeks after we receive, inspect and process the returned unit.

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GREEN BIKE WARRANTY

Green Bike – Electric Motion LLC warrants that all new  Green Bike – Electric Motion LLC  electric Bicycles and main components therein sold by an authorized Green Bike – Electric Motion LLC retailer are warranted to the original retail purchaser against manufacturing defects in materials and/or workmanship for a period of one (1) year from the date of original retail purchase.

This warranty pertains to any of the essential electric bicycle components that are found defective, provided that the product was used in a standard and controlled manner, and that it was maintained according to the manufacturer’s instruction manual. Essential components include the bicycle frame, electric motor, battery, display console and controller.

If a defective part is found during the warranty period and the customer notifies us immediately, the seller will repair or replace the part based on his sole discretion. This warranty will be void if any repair or change is performed or has been performed by any third party aside from an authorized dealer or service center.

It is expressly agreed that this warranty applies only to the cost of repair or replacement of the product and its accessories and the seller is not liable for any financial loss and / or prevention of profit and / or any consequential loss that may be caused by non-standard usage of the product. We hereby inform the buyer that Green Bike – Electric Motion LLC is not responsible for any liability that may occur which could possibly apply to the product and / or its user due to the usage of the product and that the customer alone is solely responsible for third party insurance and / or other insurance as required by the nature of the particular product. The seller is not responsible for any possible damage including bodily harm and damage to property. The warranty does not apply if any part of the product is damaged as a result of negligence, an accident, or inadequate maintenance.

As mentioned above this warranty does not apply to the tire, spokes, brakes, rims, and other mechanical components of the bicycle.

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MICARGI WARRANTY & RETURN POLICY

1. MBI Sport Inc. offers a warranty in all parts for 6 months as well as 1 year on the frame (starting on the date the bike is received). Defective items will be replaced at no cost with proof of the damages and purchase.
2. What the warranty DOESN’T cover:
1. Normal Wear and tear
2. Improper assembly
3. Improper maintenance, including follow-up maintenance
4. Damage or failed use due to accidents, misuse, neglect, or abuse
5. Installation of components, parts or accessories not originally used for or compatible with the bicycle as sold.
3. Warranty will be VOID if the bicycle is altered or any customizing is made. Warranty is only valid for original parts or goods from MBI Sport Inc.  The warranty will be voided once the original parts are replaced or removed.
4. Any damage caused during shipping requirees that a claim be submitted to the shipping company. No replacement bike will be shipped until the legitimacy is confirmed.
5. Pictures or video clips of the damage parts are required as proof before the replacement parts or bikes are shipped.
6. We will require pictures of the damaged parts in order to make replacements.
7. If major damages occur during shipping, please contact the shipper (UPS, FedEx, trucking company) so they can inspect the items before shipping them back to MBI Sport Inc. After receiving the damaged bikes or parts, the replacements will be shipped. Please note: Additional fee may be charge d for shipping fees or replacement parts.
8. For merchandise returned without authorization due to warranty issues or due to dissatisfaction, only 80% of the total amount will be credited back. However, the freight and handling fees will not be refunded.

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X-TREME'S MANUFACTURER WARRANTY

A) Return Terms and Conditions

Customer must initiate return shipment of the merchandise within 15 days of the purchase date. Refunds will be for 100% of the entire purchase price including the original shipping costs. 

Extended Warranties purchased will be 100% refunded when a bicycle is returned for a refund within the extended warranty period only. At the discretion of X-Treme, a restocking fee of 15% may be deducted from refunds for items returned in their original condition within 15 days of purchase including but not limited to unauthorized returns. Customer is responsible for returning merchandise at their own expense. 

Merchandise must be received in 100% new, re-sellable condition. Merchandise is not eligible for refund if it has been ridden, worn, used, abused or damaged in any way. Merchandise must arrive complete (including warranty cards, manuals, accessories, promotional items, etc.) and in the original packaging. 

Preparing your product for Authorized RMA return shipment: 

1. Re-pack the merchandise securely in its original packaging, include the original contents of the box, warranty cards, manuals, accessories, promotional items, etc.
2. Include a copy of your invoice.
3. Include a copy of your RMA notice you received from us via our support department help desk.
4. Clearly print your RMA # on the return shipping label on the outside of the box. For your protections we recommend all returns be sent via UPS, FedEx, DHL or other courier that issues a tracking number. We also recommend that the shipment is ensured. The customer is responsible for damage or loss during return shipping. 

Freight collect and COD packages will not be accepted. 

Contact Tech Support at this link https://support.x-tremescooters.com to obtain an RMA Number. 

*Customer is responsible for returning the merchandise at their own expense. 

Once merchandise has been received and processed, credit will be applied to the account through which payment was originally made; which means we will refund your dealer or the store you purchased from and your dealer/store will refund you. 

B) Product Warranties

ELECTRIC BICYCLE WARRANTY

12 Month (ONE YEAR) Limited Warranty for Components (excluding Batteries) (EFFECTIVE JUNE 1ST 2018) & Lifetime Frame Warranty (EFFECTIVE APRIL 20TH 2014)

X-Treme offers a standard ONE Year limited warranty against manufacturer defect and workmanship on bicycle & scooter components and a Lifetime frame warranty of all X-Treme Bicycles that are purchased directly from X-Treme or an X-Treme authorized Dealer.

X-Treme bicycle frames are warrantied for the lifetime of the bicycle with the original purchaser.  This warranty is for the frame only.  X-Treme does not cover any labor charges for transfer of bicycle components from original frame to replacement frame.  Replacement frame may be from X-Treme scratch & dent stock.   Frame replacement is for manufacturer defect only.   This warranty excludes corrosion, paint fade or scratches, impact marks or damage, modifications by purchaser, misuse and act of God. 

Original purchase receipt is required to establish proof of purchase and establish warranty start date.  Your warranty begins the day the bicycle is delivered to you or purchased from a storefront.  This warranty covers manufacturer defects and defaults only. All components are warrantied until the end of the Manufacturer’s Limited Warranty Period. If you receive your replacement part within the last month of the warranty, your replacement part will be warrantied for 30 Days from delivery of the replacement part.

We may request some parts be returned for replacement. The cost to return those parts is the responsibility of the purchaser. We will pay for standard shipping service costs on the first & second warranty shipments to the purchaser. Any additional warranty parts will require the customer to pay all shipping costs.

Your warranty will be void if any modifications are made to the original design of the bike. Warranty is non-transferable and we will NOT offer a warranty on any products purchased from second hand sellers, non-authorized Dealers, products that are purchased used or products that are purchased via outlet centers. X-Treme will, however, offer free lifetime technical support access on these products & if parts are needed those parts may be purchased direct from X-Treme.

What is not covered by Manufacturer’s Limited Warranty?

We do not cover normal wear and tear on any components.  Parts such as brake pads, spokes, hand grips, cables and housing, tires, tubes, and chains will not be warrantied unless defect or damage upon arrival.  

We do not cover scratch, dents or other cosmetic damage not caused by X-Treme.

We do not cover components that are compromised due to corrosion due to elements (moisture, water, heat, etc.)

We do not cover defect or damaged parts from failure to follow instructions in owner’s manual, improper assembly, acts of God, misuse, neglect, improper storage, commercial use, alterations to the bikes original design or components, modifications with parts not sold by X-Treme, operator error resulting in accident, extreme or stunt riding, or improper maintenance & upkeep. 

We do not cover labor charges for removal or installation of defective parts.   Warranty is for replacement parts only.

12 Month (ONE YEAR) Battery Limited Warranty

We offer a full ONE Year limited warranty on all bicycle batteries to the original purchaser.  Your battery is warranted for any manufacturer defect in material or workmanship. The battery will be repaired or replaced free of charge. Original proof of purchase is required to establish proof of purchase and warranty effective date.   Warranty begins the day the bicycle is delivered to you or purchased from a storefront.

X-Treme requires that defective batteries be returned to us for repair or exchange. X-Treme does not pay the shipping fees to return the batteries to us however we will pay to ship the batteries back to you. 

Battery Warranty does not cover defects or damage caused by improper care, charging and maintenance, using a charger not supplied by X-Treme, damage resulting from power surges or water damage.

Wheel Truing

If your bike arrives with a wheel out-of-true (not sufficiently straight or round) due to shipping damage or manufacturer defect we agree to reimburse you for the cost to get your wheel trued, not to exceed $40.00/wheel. All the below requirements MUST be met in order to qualify for this reimbursement:

1.You must notify us within 5-days of receiving your bike.

1. You must provide a video of the rim showing that the wheel is not true.
2. The video must show the rim spinning, not just the tire.
3. You must provide us with a receipt indicating that the wheel has been trued. 

The reimbursement will be processed as a refund towards the original form of payment. If you purchased from one of our many national dealerships the refund will be processed to your dealer. The dealership will then be responsible for processing your reimbursement.

How to Submit a Warranty Claim

To submit a warranty claim or access our technical support department follow this link https://support.x-tremescooters.com/.  After a support ticket has been opened a technician will respond to your ticket and an email will be sent to you. 

Tickets are answered in the order received.  Your initial posting puts you in line for the next technician to assist you.  Should you add additional posts to your ticket prior to a technician responding, your ticket will be placed at the end of the line.  To ensure a prompt response, please do not post/reply to your ticket prior to the technician responding to you. Technical Support Hours Monday - Thursday 9:00 am - 4:00 pm PST.

SHIPPING DAMAGE

Should your item arrive with damage that is a direct result of the assigned shipping carriers mishandling, we will replace those damaged parts free of charge under warranty as long as the damage is reported immediately after delivery and the necessary photos are provided (see below). In the event that the damage is determined to be extensive, (digital photos will be required by email), at X-Treme’s discretion and after careful consideration, we may arrange to have the item picked up and returned to X-Treme for free replacement. X-Treme will provide technical support via phone or through our Support Help Desk to assist customers with the replacement of parts but will not pay labor charges to install such parts.

Required Photos for Damage Claim

- A photo of the packaging material used inside box (e.g. bubble wrap, Styrofoam peanuts, cardboard dividers, etc.)

- A close-up photo of the shipping label with tracking number (please zoom in enough to read the tracking number which usually begins with 1Z)

- Two photos displaying all 6 sides of the package (1 photo should display the top and 2 sides, the 2nd photo should display the bottom and the opposite sides).

Freight Deliveries

Please inspect the item for any visible damages upon delivery as any damage must be noted on the delivery receipt in order to be eligible for damage claims. Do not refuse the shipment. Please notify our Customer Service Department immediately after delivery if damage has occurred.

LIFETIME TECHNICAL SUPPORT:

Lifetime technical support is provided to each customer that purchases an X-Treme Bicycle. To access our technical support department click on this link https://support.x-tremescooters.com/. After a support ticket has been opened a technician will respond to your ticket and an e-mail will be sent to you. If you would like to speak to a technician by phone, include your phone number on the ticket and request the technician to contact you. Tickets are answered in the order received. Your initial posting puts you in line for the next technician to assist you. Should you post to your ticket prior to a technician responding, your ticket will be placed at the end of the line. To ensure a prompt response, please do not post/reply to your ticket prior to the technician responding to you.

DISCLAIMER:

X-Treme Scooters and it's Distributors are not responsible for the proper or improper use of merchandise sold. We care about our customers and urge you to exercise caution and take necessary safety measures to protect yourself while engaging in cycling. We encourage, beg, and plead that you wear a helmet and use appropriate lighting while riding at night regardless of the legal requirements in your particular state. Potential customers, you should check with your local law enforcement agency before purchasing about age requirements for riding our electric bicycles. Some states may have laws restricting the use of these items on public streets. Generally, all states allow them on private property such as campgrounds, parks, etc....but many states have age requirements. Most states require helmets and protective equipment to be worn by certain age children. Please always bike safely. Know your laws before you go biking. We will not take back a bicycle if you find your laws do not permit your child to ride it. Check first

ADDITIONAL SERVICES & INFORMATION

EXTENDED WARRANTY OPTIONS

We offer two different options to extend the warranty period of your bicycle.

$74.95 - ONE Year Extended Warranty: This warranty begins the day after your original manufacturer warranty ends. We will warrant all components of your bicycle to be free of manufacturer defect and workmanship. Batteries warranty will be on a prorated basis, see chart below - refer to months 1 - 24. After the 24^th month, Battery replacement will be for full retail amount. Replacement batteries and parts are warrantied until the end of the Extended Warranty Period. If you receive your replacement part within the last month of the warranty, your replacement part will be warrantied for 30 Days from delivery of the replacement part. Start month is when bicycle is delivered. Shipping & Handling is not included, beyond the original standard warranty period, and will be the responsibility of the customer. Warranty applies to original bicycle purchaser. Original receipt of purchase required.

$149.95 - LIFETIME Extended Warranty: This warranty begins the day after your original manufacturer warranty ends. This warranty will last the ENTIRE life of the bicycle! We will warrant all components of your bicycle to be free of manufacturer defect and workmanship. Batteries warranty will be on a prorated basis, see chart below. Start month is when bicycle is delivered. Tires & Tubes are covered in this warranty! This means if you puncture your tube you are covered! Tires will be replaced when worn or due to manufacturer defect not to exceed one set per year. Tube replacement will remain at X-Treme’s discretion not to exceed sensible amount. Shipping & Handling is not included, beyond the original standard warranty, period and will be the responsibility of the customer. Warranty applies to original bicycle purchaser. Original receipt of purchase required.

Battery Pro-Rated Discount

SIGNATURE REQUIRED OPTION:

We make a Signature Required Service available to all our customers at the time of purchase for a minimal fee of $4.50. If this service is not purchased, we will not be responsible for packages that have been left at the recipient's door and consequently lost and/or stolen.

ORDER CANCELLATION POLICY:

Before completing your purchase, please confirm that you have selected the correct item(s), color(s), accessories, etc. Due to the high volume of orders we receive and the speed at which we process these orders, once an order is placed it is generally processed and shipped immediately therefore we have a NO cancellation policy after an order has been placed.

PARTS RETURN:

Electronic Parts are non-returnable. Please make your selections wisely when purchasing parts. Contact our customer service department for more information. Our customer service department can be reached by at ccare@allcomfg.com or by phone 1-253-777-0690. All other parts returns must be returned within 15 days of purchase. Returns are subject to a 15% restocking fee. Customer is responsible for returning merchandise at their own expense. For damaged or defective items please refer to our warranty policy.

LIFETIME TECHNICAL SUPPORT:

Lifetime technical support is provided to each customer that purchases an X-Treme Bicycle. To access our technical support department click on this link https://support.x-tremescooters.com/. After a support ticket has been opened a technician will respond to your ticket and an e-mail will be sent to you. If you would like to speak to a technician by phone, include your phone number on the ticket and request the technician to contact you. Tickets are answered in the order received. Your initial posting puts you in line for the next technician to assist you. Should you post to your ticket prior to a technician responding, your ticket will be placed at the end of the line. To ensure a prompt response, please do not post/reply to your ticket prior to the technician responding to you.

DISCLAIMER:

X-Treme Scooters and it's Distributors are not responsible for the proper or improper use of merchandise sold. We care about our customers and urge you to exercise caution and take necessary safety measures to protect yourself while engaging in cycling. We encourage, beg, and plead that you wear a helmet and use appropriate lighting while riding at night regardless of the legal requirements in your particular state. Potential customers, you should check with your local law enforcement agency before purchasing about age requirements for riding our electric bicycles. Some states may have laws restricting the use of these items on public streets. Generally, all states allow them on private property such as campgrounds, parks, etc....but many states have age requirements. Most states require helmets and protective equipment to be worn by certain age children. Please always bike safely. Know your laws before you go biking. We will not take back a bicycle if you find your laws do not permit your child to ride it. Check first

X-Treme Shipping Detailed Information

Updated 04/22/19

We ship daily via UPS Ground, Fed Ex Ground, AIT Worldwide Freight, Road Runner Freight, Priority Freight and Saia Freight to the lower 48 states. Most all orders will ship the same day as ordered if the order is submitted before 1 pm PST.  Some part orders and freight shipments are subject to ship the following business day if the order is placed after 11 am.   There are no guaranteed transit times.   We are not responsible for any delays in transit.   If you wish to receive your item by a guaranteed delivery date, expedited shipping options are available.

Shipping costs are included with any unit going ground to the lower 48 states. AK & HI ship by AIR at additional cost.  You may contact our Customer Care Department at (253) 777-0690 Mon-Thurs, 8 am to 5 pm PST or emailing ccare@allcomfg.com to obtain rates for those shipments.   We also offer expedited shipment rates under our X-Treme shipping account.   These can be checked by contacted our Customer Service Department.    We do not offer COD. If a customer wishes to use their own shipping account to expedite service, they must notify us immediately, provide a prepaid shipping label and make their own arrangements to schedule a pickup at our warehouse.   You may contact our Customer Care Department to shipping weights and dimensions, warehouse address for pickup and directions for sending the prepaid label.   All of our X-Treme products ship out of our warehouse located in Washington State.

Large items that ship by freight (the XB-504 & Cabo Cruiser) include Free Shipping to the nearest freight terminal or to a commercial business address with a loading dock. (Home businesses do not qualify as a business address, business addresses must be to a commercial business location). A business address must have a loading dock to qualify for free shipping also, if it does not then they must pay the additional $30 fee for lift-gate delivery. Schools, resorts, camp grounds and hotels do not qualify for business delivery and may require additional shipping. Port/pier/dock deliveries are also subject to additional shipping.  Locations with limited access may require addition shipping fees.  Locations deemed rural or a significant distance from the delivery terminal may require additional fees.   If your shipping address is to one of these locations your order will be placed on hold if additional shipping is required and you will be contacted for additional payment for those fees.

Home delivery of freight orders is an additional $50 per order, not per item. This includes delivery to the customer’s residence outside/curbside to ground level.  It does not include inside delivery or delivery inside an apartment complex to upper or lower levels.  We strongly suggest customers pay for home delivery of these large freight items unless they are prepared to drive to the nearest terminal and load / unload these large heavy items themselves. The closest terminal may be more than 30+ miles away from the customer’s residence if they do not live in a major city where the carrier selected for shipping has a terminal for pick up.  We will automatically ship any terminal pick up shipment to the terminal that is less than 30 miles distance from the customer.  If it is more than that you will be contacted with terminal information so that you can inform the customer and they can confirm they still wish to pick up.  If the customer wishes to change to residential delivery after an item has shipped, there are additional fees subject to be charged besides the standard $50 fee.

Any freight delivery that is not picked up at the terminal or refused by the customer is subject to all shipping charges (original charges that are included in purchase price and return shipping costs) being withheld from the refund.  A 15% restocking fee may also apply.

A phone number is required by the freight company so a delivery appointment can be made.  Failure to provide this at the time of order may cause a delay in delivery as freight items will not be delivered without a scheduled appointment made with the shipping carrier. A delay in delivery may also cause additional storage fees to accrue that will need paid prior to delivery.

An additional $50 freight delivery fee is charged for shipping to New York City (Zip codes ending in 100-104, 110-119, 150-196), Martha’s Vineyard and any island delivery within the 48 contiguous United States. A $100 freight delivery fee is also charged for shipping to any of the Florida Keys (includes zip codes 33040 & 33037).

Shipping cost is determined by 4 factors: ground, freight, delivery location, and zip code.

$0.00 Extra Cost = If item being shipped within 48 states is a part. These ship via USPS, UPS or FedEx.

                                 If unit is shipped within 48 states by ground via UPS or FedEx.

                                 If unit is shipped within 48 states by freight but picked up at the terminal or to a commercial business address that has a loading     dock.

$30.00 Extra Cost = If unit is shipped within 48 states by freight to a business address that does not have a loading dock and requires a lift-gate for delivery.

$50.00 Extra Cost = If unit is shipped within 48 states by freight home delivery to customer’s residence.

                                   If unit is shipped by freight to terminal or a business address with loading dock in NYC Area, Martha’s Vineyard or Island Delivery within 48 contiguous United States.

$80.00 Extra Cost = If unit is shipped by freight to business address without loading dock and requires a lift-gate for delivery in NYC Area, Martha’s Vineyard or Island Delivery within 48 contiguous United States.

$100.00 Extra Cost = If unit is shipped by freight home delivery to NYC Area, Martha’s Vineyard or Island Delivery within 48 contiguous United States.

                                    If unit is shipped by freight to a business address with a loading dock in the Florida Keys (zip codes 33040 & 33037)

$130.00 Extra Cost = If unit is shipped by freight to a business address that does not have a loading dock and requires a lift-gate for delivery in the Florida Keys (zip codes 33040 & 33037)

$150.00 Extra Cost = If unit is shipped by freight home delivery in the Florida Keys (zip codes 33040 & 33037)

$200.00 Extra Cost = If unit is shipping to Canada by freight home delivery. Shipping only, customs & duties are paid by the recipient. See section on Canada for more info.

$400.00 Extra Cost = If unit is shipping to Canada by ground (FedEx or UPS). Includes customs & duties fees. See section on Canada for more info.

RECEIVING AND INSPECTING FREIGHT SHIPMENTS.

When you receive your shipment, ask the carrier the following questions:

1. Is it damaged? Do not sign the receipt before inspecting for damage. Check for holes, water stains, and tears. Pick up cartons if you can. Check for rattling. Listen for something broken inside. Check to see if any packages have been opened or if the sealing tape has been tampered with.
2. Is the piece count correct? Count the pieces and match the number on the delivery receipt to the number you have counted. If the shipment is on a pallet, check to make sure the pallet is solid with no voids inside the stack. If the shipment is shrink or stretch wrapped, make sure the wrap hasn't been cut and pieces removed. Sign only for the type of unit you receive. For example: two pallets. Don't sign for the number of packages that are supposed to be on the pallet. However, if time permits or the pallet is not banded or shrink wrapped, count the packages, and only then sign for the number of packages.

If your delivery doesn't check out, do the following:

1. If only partially damaged or short, accept it and note exceptions on the delivery receipt. Do not refuse the shipment.
2. Email our Customer Care Team with your findings to ccare@allcomfg.com.

How to note exceptions:

1. Damage Notations: Be specific. Describe the damage accurately. Pinpoint the locations of all defects.
2. Shortage Notations: If part of shipment is missing, write the number of pieces actually delivered on the delivery receipt and circle it. Then write down the number of pieces missing and note them as "short."
3. Signatures: Write down all exceptions on both copies of the delivery receipt. Have the driver sign both copies of the delivery receipt in his full name (not initials or nicknames). After the driver signs, you sign also.

ADDRESS CORRECTIONS

Prior to completing your order, please ensure your shipping information is correct!

Incorrect addresses may delay your delivery.   Incorrect shipping addresses (wrong house #, wrong zip, missing apartment #, etc) will also incur a minimum $17.00 charge for packages shipping via ground transportation (UPS) if the correction is needed after the item has shipped.   This fee is charged to us by UPS for incorrect addresses and will be billed to the credit card your order was placed with.  If a credit card is not on file you will receive a bill for this charge.  Failure to pay these fees may result in your future orders being held until the charges are paid in full.   Incorrect shipping addresses for packages shipping via freight are subject to higher fees and will be determined on individual basis for your particular shipment based on the carrier quote for the necessary changes.

APO ADDRESSES

We currently have no units available to ship to an APO address.   For parts shipments, please contact Customer Care for a quote.

ALASKA & HAWAII SHIPPING

You may contact our Customer Care Department at (253) 777-0690 Mon-Thurs, 8 am to 5 pm PST or emailing ccare@allcomfg.com to obtain specific shipping charge quote for your order.   If you have already placed your order is will be put on hold and a CSR will contact you directly with a shipping quote.

INTERNATIONAL SHIPPING 

You may contact our Customer Care Department at (253) 777-0690 Mon-Thurs, 8 am to 5 pm PST or emailing ccare@allcomfg.com to obtain specific shipping charge quote for your order.   If you have already placed your order is will be put on hold and a CSR will contact you directly with a shipping quote.

We do not ship to anywhere in Africa, Singapore, Greece, United Arab Emirates, Indonesia or Israel
Note to international customers: You are responsible for any and all duties or taxes that may apply. (see details below).

Customs, Duties, and Taxes

Import duties, taxes, and charges are not included in the item price or shipping cost. The recipient of an international shipment may be subject to customs brokerage fees, import duties, and taxes after the shipment reaches the destination country. Additional charges are the responsibility of the recipient because we have no control over these government-imposed charges and cannot determine what they may be. Customs policies vary greatly among countries. Therefore, we cannot, and will not, offer advice about taxes in your country. We report the amount of the sale on the Customs form. Please do not ask us to claim less than the actual purchase amount. It is the customers responsibility to know the legality of the products ordered in their country. Do not order items that are illegal to import into your country. Laws are different in every country and we cannot keep up with them all. It is your responsibility to check with your Customs office to see if your country permits the shipment of our products to your country.

As the buyer, it is your responsibility to find out that information before you order. Please contact your local customs office for information.
To avoid a delay in receiving your order from customs, consider the following:

• Provide us with a phone number where you can be reached by customs when your product arrives. This phone number will be listed on the commercial invoice so customs can reach you to clear your order.
• Please do not refuse a shipment or ignore requests from carriers regarding duty and/or tax liability charges. Be aware that most carriers will hold a shipment for 5 days after arrival in your country before they return it to the sender.
• We do not refund original shipping charges for goods that are refused for delivery at customs.
• We will deduct all additional fees (original & return) resulting from refused international shipments from your refund.
• If we are charged for YOUR taxes and duties on the shipment or incur any penalty or lawsuit related to your order or shipment, we will post the charge to your credit card.

If the package is seized by Customs for any reason and we do not receive the package back, we will NOT issue you a refund since, obviously, local laws and regulations determine the fate of the package. If we do receive the package back after being seized, you are still responsible for the shipping charges and any other fees plus penalties incurred.

CANADA SHIPMENTS

Shipment of certain scooters into Canada is not possible, as Canadian DOT requirements are such that we'd have to manufacture a special scooter just to meet these regulations and this is not feasible at this time.

Below is a list of the models that can be sent to Canada:

Summit 48V, Rubicon 48V, Sedona 48V, Catalina 48V Santa 48V, TrailMaker, TrailClimber, X-Cursion, Newport, Malibu, Alpine, Sierra, XB-504, Cabo Cruiser (500w)

Anything outside of the USA incurs additional shipping charges. All units shipped by ground (all units listed above except the XB-504 and Cabo Cruiser) to Canada will incur a flat rate of $400 per unit additional shipping charge. This includes shipping and customs/duties fees. Customer is not responsible for any additional fees associated with the delivery of their unit. All fees will be covered by the flat rate fee.

All units shipped by freight (XB-504 and Cabo Cruiser) will incur a flat rate of $200 per unit additional shipping charger. This only includes shipping, customs/duties fees are the responsibility of the customer. Customer must arrange custom’s clearance with the broker of their choice and payment for those additional fees will need to be made prior to delivery. If a shipment crosses the Canadian border and the customer later refuses, all shipping fees and custom's fees already incurred will be deducted from the refund.

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NAKTO EBIKES WARRANTY

NAKTO E-bikes are warranted to be free from manufacturer’s defects in materials and/or workmanship for a 1-year period from the date of original purchase.

Refund or Replacement of an E-bike

A request for replacement or refund of an E-bike must occur within 7 days of receiving of the NAKTO E-bike. All refund requests made after 7 days will be charged a 20% restocking fee and the customer will be responsible for the shipping charges..

In the event that there are manufacturing defects that cannot be repaired with reasonable effort, a request for replacement of the E-bike must occur within 30 days of receiving it. (Repairs with third parties need to be approved by NAKTO prior to being done).

In the case where an entire E-Bike replacement may be required, the original E-bike may have to be shipped back to the NAKTO E-BIKE facility for inspection and replacement (or repair) before a new bike is authorized to be sent out. Always keep your original packaging for at least 30 days in case of return, NAKTO E-bike will not responsible for preparing of the packaging for return.

One year warranty of parts

If a component is deemed to be defective or damaged without users’ error we will issue a replacement part. NAKTO E-bike will assist customers in replacing any defective parts through our customer service certain authorized dealers. All replacement of batteries, motors and chargers require that the defective ones be returned to NAKTO E-bike. Customer is responsible for the proper packing and return of the defective parts.

Fees and Charges  Related to Refund or Replacement

NAKTO does not sell second-hand bikes. Because of this, returned bikes cannot be sold again and are scrapped. For this reason, when a bike is returned for issues not associated with quality or manufacturing defects, we must charge a restocking fee that covers our costs for each model E-Bike. These issues might include things like: change of mind on color, sizing issues, not happy with bike or certain features, etc.

 For this reason, we make two distinctions with respect to customer returns as follows:

1. For returns due to quality problems:

• NAKTO will pay for return shipping
• After receiving the bike, NAKTO will make a full refund providing all parts are returned

2. For non-quality related returns:

• The customer can either pay for return shipping, in which case no return fee will be charged, or
• NAKTO can supply a return label with a shipping and a restocking fee being charged on receipt of an undamaged E-Bike with no missing parts.

Shipping Damage claims

Shipping damages must be reported to NAKTO E-BIKE within 48 hours after shipments arrival. On arrival, IMMEDIATELY inspect your product(s) for damage. Freight damage claims are extremely time sensitive. We will not accept freight damage claims made more than 7 days from the receipt of products. Note any damage to your products on the Bill of Delivery before you and the driver sign-off on the shipment. Take pictures of any damage that is found, and date the images when possible. Keep all packaging and paperwork until the inspection process is complete. Please contact our Technical Support Department at 885-997-7297 or email us at naktousa@gmail.com for return/replacement instructions.

NOT included in the warranty

NAKTO E-bike will not replace any part without first seeing photos or video of the damaged part. We will not offer warranty service to second owners. We will not replace any part damaged by the user. We will not pay for any third-party service or part replacement unless agreed by NAKTO E-bike upon prior to the fix.

This warranty does not include consumables or normal wear and tear parts after 30 days including but not limited to wheels, pedals, chain, spokes, tires, tubes, brake pads, and grips. This warranty also does not cover damages caused by not proper assembly and maintenance required by NAKTO E-bikes, including but not limited to proper adjustment of the bike after assembling, proper storage of the e-bike, proper charging of the battery and use of the e-bike. Please note that this NAKTO E-bike is not set for extreme use including contest and water wading.

NAKTO E-bike will not cover any damage that may occur during shipping if the owner sets up their own shipping option or if the bike is shipped using a freight forwarder or similar service.

Terms of warranty

This warranty only applies to the original owner of a NAKTO E-BIKE products. This warranty does not cover any damage or defects resulting from failure to follow instructions in the owner’s manual, acts of God, accident, misuse, neglect, abuse, commercial use, alterations, modification, improper assembly, wear and tear, installation of parts or accessories not originally intended or compatible with the bicycle as sold, operator error, water damage, extreme riding, stunt riding, or improper follow-up maintenance. NAKTO E-bike will not be liable and/or responsible for any damage, failure or loss caused by any unauthorized service or use of unauthorized parts. In no event shall NAKTO E-BIKE be responsible for any direct, indirect or consequential damages, including without limitation, damages for personal injury, property damage, or economic losses, whether based on contract, warranty, negligence, or product liability in connection with their products.

CLAIMS

All claims to this warranty must be made through NAKTO E-BIKE.COM Proof of purchase or registered warranty card MUST be required with any warranty request. Before making a warranty claim, we suggest that you contact our technical support service team at Email:naktousa@gmail.com as there may be a simple fix for your problem. Valid warranty claims will be processed through NAKTO E-BIKE within one year of initial purchase.

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QUIETKAT WARRANTY

QUIETKAT WARRANTY INFORMATION

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WILDSYDE WARRANTY

WILDSYDE EBIKES

WARRANTY

Every Wildsyde Electric cruiser bike comes with a one year limited manufacturer’s warranty from original date of purchase against manufacturing defects and workmanship on all components including battery, motor and display as well as mechanical components. Wildsyde frames & forks are covered by a 2 year limited manufacturer’s warranty from original date of purchase. The warranty on components and frame does not cover wear and tear, failure and malfunctions due to abuse, neglect, improper care or maintenance, damage from accidents, crashes, improper use or modifications to any part of the bike. Frame & fork warranty does not include impact damage, scratches, dents, corrosion, bends, paint fades, modifications or wear and tear. Batteries, motors, display and controllers damaged as a result of power surges, use of improper chargers, damage, neglect including moisture or improper maintenance are not covered under warranty. Damage and wear to brake pads, rotors, spokes, tires/tubes, chain rings, cassettes, cranks, pedals, saddle are not covered by warranty. The warranty applies only to the original owner only and must be registered at Wildsyde.com within 30 days of original purchase. Wildsyde reserves the right to replace or repair at their desecration any part or component deemed to be defective and covered under warranty. Labor and shipping is not included. Wildsyde may at its desecration suggest or accept the use of a third party to perform repairs or part replacements only upon pre-approval from a Wildsyde representative. Warranty does not apply to shipping or transportation damage.

WARRANTY CLAIMS

For any and all warranty claims please contact our warranty/service department at info@wildsyde.com or by calling 1 970 949 4014. Original proof of purchase will be requested. Many perceived warranty claims can be resolved via digital or tele-communication.

 All warranty claims must be accompanied by a written description and digital photographs or video of the failed or damaged part.

Returns

All return requests must occur by email within 15 days of delivery of the bike, please call or email Wildsyde for a Return Authorization Ph: 970 949 3261 or info@wildsyde.com
• There shall be no return authorizations issued or returns accepted by Wildsyde outside of this 15 day window under any circumstances.
• Any bike returned without a Return Authorization from a Wildsyde representative will be subject to a 20% inspection, re-packaging and re-stocking fee
• The bike must be returned to us in perfect condition, unused other than a reasonable test ride of <10 miles, free from dust, dirt and scratches, worn tires and damaged components etc. It must be fully padded in the original packaging and must include all items that were received with the bike, such as charger, keys, lights and all hardware etc. Save the carton and foam that your bike came in!
• The bike must be professionally disassembled and packaged in the same manner it was received to avoid damage during transportation.
• Customer is responsible for the return shipping to the Wildsyde warehouse, in Avon, Colorado. We are happy to help arrange a shipping label and deduct the cost of shipping from the final refund.
• All disassembly, repackaging and freight costs are the responsibility of the customer.
• Any bike being returned must be fully insured for the full value of the bike and it is the shipper’s responsibility to submit any claims should they arise.
• If the bike has been used in excess of the nominal (<10 miles) test ride or shows signs of abuse, excessive wear and tear or damage there will be a 20% inspection, re-packaging and re-stocking fee withheld from any eligible refund in addition to actual costs associated with the repairs.
• Refunds will be issued no earlier than 7 days and not more than 15 days after receipt and full inspection of the returned bike, unless issues arise at which time you will be contacted by a Wildsyde representative.
• Refund will be made to the same form of payment as was used in the initial purchase and for the same price paid less any aforementioned deductions.
• Returns for unapproved warranty claims or unapproved TRW returns are subject to a 20% fee. Always contact customer service at 1 970 949 3261 or info@wildsyde.com
• Exchanges are accepted upon receipt of the original bike in perfect condition, professionally disassembled and in the original packaging, freight prepaid and fully insured. Shipping for a replacement bike is the responsibility of the customer.
• Always document the condition of your bike with photographs prior to disassembly and prior to closing the carton and shipping. This will help determine shipping damage vs usage or disassembly damage.

Pre-Orders and Pre-Order Cancellations

For all pre-orders, your credit/debit card will be charged immediately. Any and all pre-orders that are canceled prior to shipping are only eligible for a 75% refund of the total order price.

Shipping and Delivery

Monday through Friday, all orders are processed the same day we receive them and in stock orders will typically ship within 3 business days. Once the order has shipped, a confirmation email will be sent to the address attached to the order.

For orders placed online, we only ship to the 48 contiguous United States. We ship all our electric bikes via ShipBikes. This service relies on FedEx Ground, so we do not ship to P.O. boxes or APO. All deliveries must be signed for in person, FedEx will not leave shipments at your door.

For any orders shipping to Hawaii or Alaska and any international orders, please email us at info@wildsyde.com or give us a call at 970-494-3261.

Insurance

Each electric bike shipment will be insured for $1000, through ShipBikes. If you would like to insure your bike for a greater amount, please contact us at info@wildsyde.com. Shipping rates are subject to increase.

Shipping Damage Claims

IMMEDIATELY inspect your product(s) for damage. Freight damage claims are extremely time sensitive. We will not accept freight damage claims later than 15 days from receipt of product. Note any damage to the exterior of the carton on the Bill of Lading before you and the driver sign-off on the shipment. Take pictures of any damage that is found, and date the images when possible. Keep all packaging and paperwork until the inspection process is complete. Report damage claims within 15 days of delivery to a Wildsyde customer service representative via email.

Street Legality

Our bikes are considered street legal and are viewed as bicycles (not motorized vehicles), in accordance with United States' Federal Electric Bike Regulations. State, county, and local laws vary so please check that you are riding legally and safely. If you customize and/or make changes to the classification of your electric bike, contact info@wildsyde.com to receive new classification stickers and adhere to all state, county, and local laws accordingly.

Bike Performance

Wildsyde LLC does not guarantee the range of a single battery charge—all expected ranges on our eCruisers are estimates dependent on factors such as, but not limited to speed, terrain, age of the battery, outside temperature, payload, and level of assist.

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AMERICANELECTRIC® / genZe WARRANTY AND RETURNS POLICIES

Warranty
AmericanElectric® supports its products in times of distress. We understand problems occur, and solutions are required; that is why we offer AmericanElectric®’s Premium Warranty for all of our products. Even if you did not buy directly from AmericanElectric®,this warranty still applies, provided you purchased the product from an authorized AmericanElectric® dealer.

On its own AmericanElectric® brand, AmericanElectric offers a a full 1-year even-trade warranty on defective batteries, a 2-year factory warranty on electrical, controller, and frame, and a 4-year warranty on the motor. We also offer a 30-day manufacturer’s warranty on certain parts, such as: pedals, cranks, bulbs, mirrors, rear storage, alarm system, etc.

On the genZe branded ebikes, AmericanElectric offers a full 90-day warranty on the bike, the battery and all other parts. 

This warranty is effective the day the product is delivered, and it applies to factory defects and defaults only. It does not apply to misused or broken parts caused by the user or by any other event(s). AmericanElectric® will pay for standard shipping service costs on the first warranty shipment only. Customer must pay shipping costs for any additional warranty parts. Original purchase receipt is required.

If any battery should become faulty within the specified warranty period, we will replace that battery free of charge. Please return defective batteries to AmericanElectric®. AmericanElectric® does not pay shipping fees for incoming batteries; however, we will pay to ship replacement batteries to you.

AmericanElectric® does not offer this warranty on products purchased from second-hand sellers, non-authorized AmericanElectric® dealers, products purchased used, products purchased via outlet centers, etc. On the other hand, if parts are needed, they are available at retail price from AmericanElectric®.

1. SHIPPING DAMAGE: Should your item arrive with damage that is a direct result of the assigned shipping carrier’s mishandling, AmericanElectric® will replace those damaged parts free of charge under warranty, as long as the damage is reported immediately after delivery. (Damages reported after 3 business day, are considered not valid.) In the event that the damage is determined to be extensive (digital photos may be required), AmericanElectric® may arrange to pick up and replace the item free of charge.
2. TIRES, TUBES, & KICK STANDS: The warranty does not apply to these items unless they are damaged as a result of shipping.
3. DURING YOUR WARRANTY PERIOD: AmericanElectric® will replace any
defective part free of charge. Shipping fees may apply.

If you have questions about this warranty, please call 305.767.3289. A friendly and knowledgeable representative will respond as soon as possible.

Returns

RETURN & EXCHANGE POLICY

ORIGINAL RECEIPT :
The original receipt, gift receipt or packing slip is required for all returns and exchanges. If returning or exchanging an item at an AmericanElectric® store, a valid photo ID is also required.

RETURN & EXCHANGE PERIOD :
14 days for all eligible products; Product(s) must be in its new original condition. American Electric reserves the right to deny any return or exchange.

15% Re-stocking fee will apply to all new returned items.

Used items or Certified Pre-Owned (CPO) are final sale, and are only eligible for store credit.

• NONRETURNABLE ITEMS :
  Used items, certified pre-owned, Labor, delivery and/or completed AmericanElectric® installation services,
• Some prepaid cards, digital subscriptions or services
• Consumable items such as food, drinks and batteries
• Items that are damaged or abused
• Items that are missing accessories such as remote controls, cords and cables
• Etched or otherwise personalized items
• Used vehicles cannot be returned for a refund
• Damaged vehicles cannot be returned for a refund
• Customized vehicles
• Non-defective special orders

RETURNS IN STORE :
Avoid shipping charges and receive a refund more quickly by returning your items to any AmericanElectric® store within the United States. Include all original packing materials, manuals and accessories. Bring your receipt or packing slip and a valid photo ID. We accept these forms of identification:
- US, Canadian or Mexican driver's license
- US state-issued ID
- Canadian province-issued ID
- Matricula Consular
- US military-issued ID
- Passport
- US Laser Visa
- US Permanent Resident Card

TO RETURN YOUR ONLINE PURCHASE BY MAIL:
Pack your return in the original shipping package, if possible. Include the packing slip and return label, and indicate the reason for the return. Include all original packing materials, manuals and accessories.

Send your return to:

AmericanElectric® Miami HQ
2649 Park Lane
Hallandale FL 33009

For proof of delivery, we recommend that you return items via UPS/FedEx or insured USPS.

REFUND METHODS:
Refunds will be credited to the original credit card or PayPal account. 

When you return or exchange an item in store, we may require a valid photo ID. Except where prohibited, some of the information from your ID may be stored in a secure database used to track returns and exchanges. Based on return/exchange patterns, some customers will be warned that subsequent returns and exchanges will not be eligible for returns or exchanges for 90 days.

Valid forms of ID accepted are: US, Canadian or Mexican Driver's License, US State ID, Canadian Province ID, Matricula Consular, US Military ID, Passport, US Laser Visa, or US Permanent Resident Card.

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REVOLVE EBIKES WARRANTY

REVOLVE WARRANTY, REFUNDS AND RETURNS POLICIES

REVOLVE WARRANTY

DISCLAIMER

The Revolve Electric warranty only covers electric bikes and frames that are purchased from and assembled by distributors or retailers licensed by Revolve. For your safety, it is not recommended that you buy a boxed bike (i.e. one that is not yet assembled) and assemble it yourself, or have the bike assembled by a distributor or retailer that is not licensed by Revolve. Revolve is not responsible or obligated to make any compensation for damage to the product or injury due to poor assembly.

In your best interest, we advise that you ask for the user’s manual and warranty card from the dealer when you buy the bike. Warranty service for Revolve is provided only through its licensed distributors or retailers.

TERMS AND CONDITIONS OF WARRANTY

The warranty is currently only valid for first-hand owners at a licensed distributor or retailer. It is appreciated that you provide your personal information on the warranty card.

The warranty becomes valid on the day the owner makes a purchase at one of the distributors or retailers licensed by Revolve:

• Frame: 6 months from the day of purchase. Rule of replacement: the frame is replaced with one of the same model. In the case that the model is no longer in production, a replacement will be made with an equivalent model.
• Front fork without shock absorber: 1 year from the day of purchase.
• Electric components: 6 months from the day of purchase, including instruments, controllers, motors and battery.
• Non-consumables: 6 months from the day of purchase. Including front fork with shock absorber, saddle, seat post, shift lever, front derailleur, rear derailleur, main shaft, front hub, rear hub, handle, handle bar, front fixture, rear fixture, brake lever, front fender, rear fender, luggage carrier, pedal, bearing, linkage and linkage screws (depending on the warranty provided by the parts manufacturers).

In case of damage that occurs under normal use in accordance with the user’s manual and that is identified as a defect of quality while the warranty is still valid, Revolve is committed to provide complete warranty service through any of its licensed retailers. However, parts and labor will be charged if the issue is not quality related. Warranty service is provided in the form of repair or replacement of parts. Modification requires professional knowledge and expertise, and therefore, is recommended that modifications take place only at a licensed retailer.

EXCEPTION OF WARRANTY

Malfunctions due to any of the following conditions or causes are not covered in the warranty (the owner will be charged):

1. Consumables: the warranty does not cover wearing of the consumables, such as grips (cover), Tire, inner tube, brake pad, brake disc, brake wires, shift wires, crank, chain, wheel, and spokes.
2. The warranty does not cover finishing (of frame and parts). The baked paint finishing on frame and other parts may become corroded and flake off due to external causes such as sweat, collision or abrasion.
3. Noises or vibrations generated by rotating parts, such as pedals, front and rear hubs, steering system, shock absorbers and cassette or free wheel, that do not affect general functions.
4. Unauthorized modifications. Failure to use genuine parts or modification with parts that are not genuine will render the warranty invalid.
5. Deformation or cracks due to the wearing or material fatigue of parts under normal Use.
6. Loss of screws and other small objects.
7. Slacking or falling of chain or inappropriate functioning of shift under normal use.
8. Cuts or dents caused by reversing the saddle or other human factors.
9. Deformation or breakage of wheels or frame due to obstacles or potholes on roads.
10. Flat tires or leaks caused by sharp objects such as nails, glass shards and pointing pebbles.
11. Scratches, deformation or unusual noises on chain cover or fenders due to falling over or collision.
12. Additional charges that come with product failure.
13. Deformation or damage of frame due to failure to follow the safety instructions for stem and seat post.
14. Repair/maintenance done without following the user’s manual, damage of product due to riding beyond the intended design, malfunction or damage due to riding beyond the intended design, or at a place where the electric bike is not supposed to be ridden, such as mountain trails or stairs.
15. Damage of paint or finish due to poor storage or extended period of use, or natural discoloring on metallic surface or plastic parts.
16. Damage to parts or malfunctions caused by performing bike stunts or jumps.
17. Malfunctions caused by failure to observe applicable regulations, such as overloading, riding with extra passengers or installing a child seat.
18. Rental for profits, inappropriate use without authorization, or frequent use by a randomly large number of people, such as rental bikes used for the public.
19. Damage due to external forces, such as traffic accidents, collisions, impacts, being caught between large objects, transportation damage, misuse, falling over, falling into roadside ditches, other accidental collisions, or any other unavoidable factor.

NEW BIKE SERIAL NUMBER AND FRAME SERIAL NUMBER

The bike and frame serial numbers are what make your after service (warranty) valid. Make sure that you have checked the serial numbers before you purchase the bike. Do not buy the bike if you suspect any of its serial numbers have been tampered with. The serial numbers can be found at the following locations depending on models:

• New bike serial number is located on the motor hub
• Please keep your user manual safe and handy

REFUND POLICY

Returns

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted: (if applicable)

• Obvious signs of use
• Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
• Any item that is returned more than 14 days after delivery.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at ebikesbyrevolve@gmail.com.

Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at ebikesbyrevolve@gmail.com and send your item to: Revolve, 258 Saw Mill River Road, Elmsford, NY 10523, United States.

Shipping
To return your product, you should mail your product to: Revolve, 258 Saw Mill River Road, Elmsford, NY 10523, United States.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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QUALISPORTS EBIKES WARRANTY

ElectricByke.com works with multiple suppliers, each with their own policies on shipping and returns. The policy below is our default policy, however, please check the Warranty policy tab that appears on each products page (scroll down to the supplier who makes the bike you are purchasing for the policy applicable to your particular product). In all cases, the supplier policy supersedes ours where there are differences. 

Order Confirmation:

As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase.  As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment.  If your item is on back order or unavailable, we will void the pre-authorization and reach out to you via e-mail.  If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment.

Order Shipment:

If your order is stock and we process the charges to your credit card, it will ship within five business days from the date of your order.  We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out.  If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at orders@electricbyke.com. Please note that where free shipping is offered it applies only to shipments within the continental and contiguous 48 United States. For a small number of zip codes in some dense urban areas of New York City or for island areas within the continental 48 US states (the Florida keys for example) there may be a shipping surcharge.

Shipping Damage

As an industry standard, some bikes might have minor cosmetic blemishes due to the nature of shipping. Most manufacturer warranties do not cover small scratches in paint due to shipping damage.

If your bike sustained damage in shipping, the manufacturer will replace any of the parts that were damaged. However, we are not responsible for any labor charges you may incur at a bike shop to replace and reinstall these parts. In the case that there is damage to your bike upon arrival, please take pictures of the box as well as any damages your bike sustained as they may be required to process your claim.

Inspection: Please inspect the item before assembly or discarding any packaging. Returned items that arrive damaged, used or otherwise not as-new and/or without original packaging are refunded on a pro-rated basis.

If your bike is being delivered "Signature Required" plan accordingly (all Electric Bikes and all bikes over $500 are generally shipped "Signature Required").

When you receive your shipment, ask the carrier the following questions:

1. Is it damaged? Check for holes, water stains, and tears. Check to see if package has been opened. Listen for something broken inside. 
2. If your delivery doesn't check out, do the following: 

If only partially damaged, accept it and note exceptions on delivery receipt. DO NOT REFUSE SHIPMENT.

3. Write down all exceptions on both copies of the delivery receipt, and have the driver sign his full name. After the driver signs, you sign also. 
4. Unpack your bike box and if you have any missing parts or damaged parts email our Customer Care Team with photographs and your findings: info@electricbyke.com. Do not assemble your bicycle until you hear back from us regarding any missing or damaged parts.

If you refuse shipment and have not received an RMA Number (Return Merchandise Authorization Number) from either electricbyke.com or the manufacturer of your product prior to refusing shipment (aka Refusing Delivery), then the return policy will apply AND you will not be refunded for the original shipping costs.

Cancellations & Refunds:

All orders cancelled after 48 hours are subject to a $20 administration fee, whether or not your order has shipped.  If you order has shipped, you (the buyer) will also be responsible for actual return shipping charges. Refunds will only be issued to the original credit card that you use when placing your order.

Why Buy From Us?

WE PUT OUR CUSTOMERS FIRST

We're a small team and truly care about your experience with us. Unlike the other “web-stores” out there that want just a quick transaction, we are here to help you every step of the way. Aside from the information we provide on our website, we also have a customer service team readily available via email or phone to help answer any questions you have at any time. 

WE ARE GOOD AT WHAT WE DO

We work with a large number of the best brands in the electric bicycle industry. We are given a unique insight that you cannot find anywhere else. Our owners have taken the time to carefully select only the best brands with track records for excellent products. Put simply, you just will not find this level of expertise anywhere else.

FREE SHIPPING

All orders over $500 that are shipped to the continental United States ship FREE. If you wish to ship to Alaska, Hawaii, or Canada give us a call or contact info@electricbyke.com via email.

100% SAFE & SECURE ORDERING

Our website uses SSL Encryption technology ensuring all sensitive payment or personal information submitted through the website is completely secure and protected.

AUTHORIZED DEALER

ElectricByke.com is an authorized dealer for all of the brands on our website. This means we are able to offer full manufacturer warranties on every order.

Our brand partners: