Terms and Conditions
By placing an order on our site you automatically agree to the following terms and conditions.
Once an order is placed, If you need to cancel your order for any reason, we cannot guarantee that we will be able to cancel your order before your bicycle is shipped from the warehouse. If we are unable to cancel your shipment, you will need to follow the warranty and returns policy for your bike's brand after delivery of your product. Please read your specific bike's brand policy on our electricbyke.com Warranty and Refunds page.
From time to time, pricing or availability errors may occur on our site. We reserve the right to cancel any orders containing such errors with no further obligations to you, even after your receipt of an order confirmation or shipping notice from us. We may, at our discretion, either contact you for instructions or cancel your order and notify you of such cancellation. In cases where the order is cancelled, your payment will be refunded (or your card authorization cancelled) in full.
International Shipping Rates (including to Hawaii, Alaska and Puerto Rico)
Shipping rates and free shipping on our site are only valid in the lower 48 states. We certainly can ship bicycles internationally, but we will have to send you a separate invoice to pay after your order. Please contact us if you live in another country, or Alaska/Hawaii/Puerto Rico, so we can give you a grand total with shipping charges before you finalize your order.
The bike, part or accessory may be out of stock at the time you purchase it. If this happens, you will receive an email stating that the color and/or size of bicycle you ordered is out of stock temporarily. If your bicycle is out of stock, we will provide you with as many substitute options as possible, but if for some reason you don’t like any of the options we give you, then we can refund your purchase. We do not offer any monetary compensation for items being out of stock.
All of our bicycles need to be adjusted and tuned prior to the first ride. This includes truing of wheels, adjusting derailleurs, and brakes, and this cost is the responsibility of the buyer. If the bike isn’t assembled and tuned up by a professional bike mechanic, and something breaks, the warranty may not cover it because the buyer may have been negligent during the assembly/tuning process.
Your bicycle may arrive with different color components than are shown in the picture. This happens because the factory that produces the bicycles changes the component colors sometimes without notice. Please email us if that happens. We will do everything we can to make sure you are completely satisfied with your new bike.
It may take a week or two or more for replacement warranty parts to arrive, for example if they are on backorder it can take up to 1-2 months for replacement parts to ship, but most times they arrive within a reasonable amount of time. If there is a delay with a replacement part for a warranty claim, we will contact you quickly to let you know.
*You must have your bike assembled by a certified professional bicycle mechanic. Failure to do so will void the warranty.
All complete bikes are sold and delivered partially assembled. Final assembly should be done by a qualified bike technician. Failure to have the bike assembled by a qualified technician will void the warranty and could result in damage and/or injury if not assembled correctly. The bikes may arrive with untrue wheels (wobbly wheels) and derailleurs or brakes that need to be adjusted. This should be done by a qualified bicycle mechanic. Costs including but not limited to assembly fees incurred by the customer's own volition are not covered. This means if you pay for parts and labor on your own, we won't pay for it unless we specifically authorized it
As an industry standard, some bikes might have minor cosmetic blemishes due to the nature of shipping. The warranty doesn’t cover small scratches in paint due to shipping damage.
If your bike sustained damage in shipping, the manufacturer will replace any of the parts that were damaged. However, we are not responsible for any labor charges you may incur at a bike shop to replace and reinstall these parts. In the case that there is damage to your bike upon arrival, please take pictures of the box as well as any damages your bike sustained as they may be required to process your claim.
Inspection: Please inspect the item before assembly or discarding any packaging. Returned items that arrive damaged, used or otherwise not as-new and/or without original packaging are refunded on a pro-rated basis.
If your bike is being delivered "Signature Required" plan accordingly (all Electric Bikes and all bikes over $500 are shipped "Signature Required").
When you receive your shipment, ask the carrier the following questions:
- Is it damaged? Check for holes, water stains, and tears. Check to see if package has been opened. Listen for something broken inside.
- If your delivery doesn't check out, do the following:
If only partially damaged, accept it and note exceptions on delivery receipt. DO NOT REFUSE SHIPMENT (aka Refusing Delivery).
- Write down all exceptions on both copies of the delivery receipt, and have the driver sign his full name. After the driver signs, you sign also.
- Unpack your bike box and if you have any missing parts or damaged parts email our Customer Care Team with your findings: firstname.lastname@example.org. Do not assemble your bicycle until you hear back from us regarding any missing or damaged parts.
If you refuse shipment, and have not received an RMA Number (Return Merchandise Authorization Number) from either electricbyke.com or the manufacturer of your product prior to refusing shipment (aka Refusing Delivery), then the return policy will apply AND you will not be refunded for the original shipping costs.
Limited Liability Disclosure
YOU ACKNOWLEDGE AND AGREE THAT NONE OF QUIDVIS LLC DBA ELECTRICBYKE.COM AND ITS RELATED PARTIES AND/OR THE MUNICIPALITIES ARE RESPONSIBLE OR LIABLE FOR ANY CLAIM, INCLUDING THOSE THAT ARISE OUT OF OR RELATE TO (A) ANY RISK, DANGER, OR HAZARD DESCRIBED IN THIS AGREEMENT, (B) YOUR USE OF, OR INABILITY TO USE, ANY OF THE SERVICE, (C) YOUR BREACH OF THIS AGREEMENT OR YOUR VIOLATION OF ANY LAW, (D) ANY NEGLIGENCE, MISCONDUCT, OR OTHER ACTION OR INACTION BY YOU, (E) YOUR FAILURE TO WEAR A BICYCLE HELMET WHILE USING A QUIDVIS LLC DBA ELECTRICBYKE.COM OR RELATED MANUFACTURER BICYCLE, OR (F) ANY NEGLIGENCE, MISCONDUCT, OR OTHER ACTION OR INACTION OF ANY THIRD PARTY. YOU HEREBY WAIVE ALL CLAIMS WITH RESPECT TO ANY OF THE FOREGOING, INCLUDING THOSE BASED IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STATUTORY, OR OTHER GROUNDS, EVEN IF ANY OF ELECTRICBYKE.COM LLC AND ITS RELATED PARTIES AND/OR THE MUNICIPALITIES HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH CLAIMS. OUR TOTAL LIABILITY FOR ALL CLAIMS, INCLUDING THOSE BASED IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STATUTORY, OR OTHER GROUNDS, IS LIMITED TO THE SUM OF $100.
Some jurisdictions do not allow for limited liability or exclusion of implied warranties; and, if any of those laws apply to You, then some or all of the above disclaimers, exclusions, or limitations might not apply to You, and You might have additional rights.
Visiting http://www.electricbyke.com or sending emails to info@electricbyke constitutes electronic communications. You consent to receive electronic communications and you agree that all agreements, notices, disclosures and other communications that we provide to you electronically, via email and on the Site, satisfy any legal requirement that such communications be in writing.
If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. You may not assign or otherwise transfer your account to any other person or entity. You acknowledge that QUIDVIS LLC dba electricbyke.com is not responsible for third party access to your account that results from theft or misappropriation of your account. QUIDVIS LLC dba electricbyke.com and its associates reserve the right to refuse or cancel service, terminate accounts, or remove or edit content in our sole discretion. QUIDVIS LLC dba electricbyke.com does not knowingly collect, either online or offline, personal information from persons under the age of thirteen. If you are under 18, you may use http://www.electricbyke.com only with permission of a parent or guardian.
Links to third party sites/Third party services
http://www.electricbyke.com may contain links to other websites (“Linked Sites”). The Linked Sites are not under the control of QUIDVIS LLC dba electricbyke.com and QUIDVIS LLC dba electricbyke.com is not responsible for the contents of any Linked Site, including without limitation any link contained in a Linked Site, or any changes or updates to a Linked Site. QUIDVIS LLC dba electricbyke.com is providing these links to you only as a convenience, and the inclusion of any link does not imply endorsement by QUIDVIS LLC dba electricbyke.com of the site or any association with its operators. Certain services made available via http://www.electricbyke.com are delivered by third party sites and organizations. By using any product, service or functionality originating from the http://www.electricbyke.com domain, you hereby acknowledge and consent that QUIDVIS LLC dba electricbyke.com may share such information and data with any third party with whom electricbyke.com has a contractual relationship to provide the requested product, service or functionality on behalf of http://www.electricbyke.com users and customers.
No unlawful or prohibited use / Intellectual Property
Third Party Accounts
You will be able to connect your electricbyke.com account to third party accounts. By connecting your electricbyke.com account to your third party account, you acknowledge and agree that you are consenting to the continuous release of information about you to others (in accordance with your privacy settings on those third party sites). If you do not want information about you to be shared in this manner, do not use this feature.
The Service is controlled, operated and administered by QUIDVIS LLC dba Electricbyke.com from our offices within the USA. If you access the Service from a location outside the USA, you are responsible for compliance with all local laws. You agree that you will not use the content accessed through http://www.electricbyke.com in any country or in any manner prohibited by any applicable laws, restrictions or regulations.
You agree to indemnify, defend and hold harmless QUIDVIS LLC dba electricbyke.com, its officers, directors, employees, agents and third parties, for any losses, costs, liabilities and expenses (including reasonable attorneys’ fees) relating to or arising out of your use of or inability to use the Site or services, any user postings made by you, your violation of any terms of this Agreement or your violation of any rights of a third party, or your violation of any applicable laws, rules or regulations. QUIDVIS LLC dba electricbyke.com reserves the right, at its own cost, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you will fully cooperate with QUIDVIS LLC dba electricbyke.com in asserting any available defenses.
Quidvis LLC dba Electricbyke.com reserves the right, in its sole discretion, to terminate your access to the Site and the related services or any portion thereof at any time, without notice. To the maximum extent permitted by law, this agreement is governed by the laws of the State of Virginia and you hereby consent to the exclusive jurisdiction and venue of courts in Virginia in all disputes arising out of or relating to the use of the Site. Use of the Site is unauthorized in any jurisdiction that does not give effect to all provisions of these Terms, including, without limitation, this section.
You agree that no joint venture, partnership, employment, or agency relationship exists between you and QUIDVIS LLC dba electricbyke.com as a result of this agreement or use of the Site. Quidvis LLC dba electricbyke.com’s performance of this agreement is subject to existing laws and legal process, and nothing contained in this agreement is in derogation of Quidvis LLC dba electricbyke.com's right to comply with governmental, court and law enforcement requests or requirements relating to your use of the Site or information provided to or gathered by Quidvis LLC dba electricbyke.com with respect to such use. If any part of this agreement is determined to be invalid or unenforceable pursuant to applicable law including, but not limited to, the warranty disclaimers and liability limitations set forth above, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of the agreement shall continue in effect.
Unless otherwise specified herein, this agreement constitutes the entire agreement between the user and QUIDVIS LLC dba electricbyke.com with respect to the Site and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral or written, between the user and electricbyke.com with respect to the Site. A printed version of this agreement and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to this agreement to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form. It is the express wish to the parties that this agreement and all related documents be written in English.
Changes to Terms
QUIDVIS LLC dba Electricbyke.com reserves the right, in its sole discretion, to change the Terms under which http://www.electricbyke.com is offered. The most current version of the Terms will supersede all previous versions. QUIDVIS LLC dba electricbyke.com encourages you to periodically review the Terms to stay informed of our updates.
Email Address: email@example.com
Telephone number: (352) 448-1660
Effective as of January 1st, 2020