READ BEFORE ACCEPTING DELIVERY
EWheels takes great pride in their products. They want to make sure your order arrives in perfect condition. In order to accomplish this, they need your help in identifying if any shipping damage occurred during transit. Please follow the steps below before signing for and accepting your delivery.
If there is:
NO VISISBLE DAMAGE:
If there is NO visible holes, rips, dents or tears to any of the packaging, then please sign and accept your delivery without making exceptions.
VISIBLE DAMAGE TO PACKAGING:
If there ARE visible holes, rips, dents or tears to any of the packaging, please note the extent of the damage in the exceptions area of the delivery slip, and accept your delivery. Contact EWheels service department at 888-571-2845 (x1) if the scooter is found to be damaged after unpackaging. Please note that the delivery driver is NOT obligated to wait for you to unpack the scooter to inspect before you accept the delivery.
EXTREME DAMAGE TO PACKAGING:
If there IS an extreme amount of obvious damage to the packaging of your scooter, please refuse the delivery as “Damaged in Transit”, then both you and the Delivery Driver must sign the BOL (Bill of Lading). Immediately notify EWheels shipping department at 888-305-0881 (x2) if a shipment is refused due to extreme damage.
If there was NO visible damage the packaging, but scooter is damaged, immediately call EWheels service department at 888-571-2845 (x1) to report the damage. Concealed damage claims are limited to 72 hours after delivery in order for us to file a damage claim and provide you with the fastest solution.
NOTE: It is important you know that EWheels puts each scooter through a 35 point inspection two separate times before shipping. However, although the package may not appear damaged, it is still possible that there may have been damage to the scooter during shipment. For this reason, if the scooter appears to have damage when you unpack it, please contact their service department immediately.